FAQs.
- I see the incidence icon. Should I do something?
- The candidate disagrees with the decision and wants explanations. Can I send them the EBI report?
- The candidate's documentation is highlighted in red and I am unable to request the report, what should I do?
- The candidate tells me they have already registered, but it still shows as 'unregistered' on my end
- The candidates don't have a computer. Can they still register?
- The candidate hasn't received the email
- I have already registered the candidate. What is the next step?
- Documentary Issue
- I'm having access issues or my candidate can't register
- Payment Protection Insurance